Terms & Conditions
Terms of use for our website and services
Last updated: January 15th, 2025
Important Information
1. Company Information
These Terms and Conditions govern the use of the website and services provided by Octasoft Ltd, a company incorporated in England and Wales.
| Company Name | Octasoft Ltd |
| Registered Address | Belmont Suite, Paragon Business Park, Chorley New Road, Bolton, Lancashire, England, BL6 6HG |
| Company Registration Number | 06633005 |
| VAT Number | 936275306 |
| Contact Email | contact@octasoft.co.uk |
2. Definitions
| Term | Definition |
|---|---|
| "Services" | DevOps consulting, infrastructure management, and related technical services provided by Octasoft Ltd |
| "Website" | The website located at https://www.octasoft.co.uk and all associated subdomains |
| "User" or "You" | Any individual or entity accessing or using our website or services |
| "Content" | All text, images, code, documentation, and other materials on our website |
| "Client" | Any individual or entity that has entered into a service agreement with Octasoft Ltd |
3. Acceptance of Terms
By using our website or services, you confirm that:
- You are at least 18 years old or have parental/guardian consent
- You have the legal capacity to enter into these Terms
- You will comply with all applicable laws and regulations
- You will not use our services for any unlawful purposes
4. Services Description
Octasoft Ltd provides the following services:
| Service Category | Description | Delivery Method |
|---|---|---|
| DevOps Consulting | Strategic advice on DevOps implementation and best practices | Remote/On-site consultation |
| Infrastructure Management | Cloud infrastructure setup, monitoring, and maintenance | Remote management |
| CI/CD Pipeline Development | Design and implementation of automated deployment pipelines | Remote development |
| Security Implementation | DevSecOps practices and security automation | Remote/On-site implementation |
| Training & Support | Team training on DevOps tools and practices | Online/In-person training |
5. Website Usage
Permitted Use
You may use our website for:
- Learning about our services and company
- Contacting us for business inquiries
- Reading our blog and educational content
Prohibited Use
You must not:
- Use our website for any illegal or unauthorised purpose
- Attempt to gain unauthorised access to our systems
- Interfere with or disrupt our website or servers
- Use automated tools to scrape or harvest content
- Transmit viruses, malware, or other harmful code
- Impersonate Octasoft Ltd or our employees
6. Intellectual Property
| Content Type | Ownership | Usage Rights |
|---|---|---|
| Website Content | Octasoft Ltd | Personal, non-commercial use only |
| Company Logos & Branding | Octasoft Ltd | No usage without written permission |
| Client-Specific Work | As per service agreement | As per service agreement |
| Third-Party Content | Respective owners | Subject to third-party terms |
7. Service Terms
Service Agreements
Specific services are provided under separate service agreements that supplement these Terms. In case of conflict, the service agreement takes precedence.
Payment Terms
| Service Type | Payment Terms | Late Payment |
|---|---|---|
| Consulting Services | Net 30 days from invoice date | 1.5% per month on overdue amounts |
| Monthly Retainers | Due in advance on 1st of month | Service suspension after 7 days |
| Project-Based Work | As specified in project agreement | As specified in project agreement |
Cancellation Policy
- Consulting sessions: 24 hours notice required
- Monthly retainers: 30 days written notice
- Project work: As specified in project agreement
8. Disclaimers and Limitations
Service Disclaimers
| Disclaimer Type | Description |
|---|---|
| Performance | We do not guarantee specific performance improvements or cost savings |
| Availability | We do not guarantee 100% uptime for managed infrastructure |
| Security | We cannot guarantee absolute security against all threats |
| Third-Party Services | We are not responsible for third-party service failures or changes |
| Data Loss | Clients are responsible for maintaining their own backups |
Limitation of Liability
Our total liability for any claims arising from our services shall not exceed the amount paid by the client for the specific service in the 12 months preceding the claim.
9. Indemnification
You agree to indemnify and hold harmless Octasoft Ltd from any claims, damages, or expenses arising from your use of our services or violation of these Terms, except where such claims result from our gross negligence or willful misconduct.
10. Privacy and Data Protection
Our collection and use of personal data is governed by our Privacy Policy. By using our services, you consent to such collection and use.
| Data Type | Purpose | Retention |
|---|---|---|
| Contact Information | Service delivery and communication | Duration of business relationship + 7 years |
| Technical Data | Service provision and support | Duration of service agreement + 3 years |
| Usage Analytics | Website improvement | 24 months |
11. Termination
These Terms remain in effect until terminated by either party.
Termination by You
- You may stop using our website at any time
- Service agreements may be terminated as per their specific terms
Termination by Us
We may terminate or suspend access immediately for:
- Violation of these Terms
- Non-payment of fees
- Illegal or harmful activities
- At our discretion with 30 days notice
12. Governing Law and Disputes
| Aspect | Details |
|---|---|
| Governing Law | Laws of England and Wales |
| Jurisdiction | Courts of England and Wales |
| Dispute Resolution | Good faith negotiation, then mediation, then litigation |
| Time Limit | Claims must be brought within 12 months of arising |
13. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via email to registered users and posted on our website. Continued use of our services after changes constitutes acceptance of the new Terms.
14. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: contact@octasoft.co.uk
Address: Belmont Suite, Paragon Business Park, Chorley New Road, Bolton, Lancashire, England, BL6 6HG